Policies and Terms and Conditions

AGECIS Limited (“AGECIS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy & Cookies Policy (“Policy”) outlines how we collect, use, disclose, and manage personal data when you use our services and website.

AGECIS Limited, headquartered in the United Kingdom, offers a comprehensive range of services to facilitate the international student journey, including visa applications, program information, admissions, and ancillary services.\

This Policy covers:

1. The information we collect and process about you.
2. The purposes and legal bases for processing your information.
3. Your rights regarding your personal data.

You agree to the practices described in this Policy by using our services and website. 

We collect personal data in the following ways:

1. Directly from You: Information you provide when applying for programs or services.
2. From Third Parties: Information provided by our recruitment partners, counsellors, and other affiliates.
3. Automatically: Information is collected through cookies and other tracking technologies when you visit our website.

These are the categories of data we may process:

• Contact Details: Examples include name, email address, telephone number, and address.
• Financial Data: Examples include billing address, credit card number, and bank account details.
• Household and Relationships: Examples include emergency contact, marital status, and next of kin.
• Identifiers and Legal Documents: Examples include passports, national insurance numbers, proof of residence, and national identification numbers.
• Activity and Behavioural: Examples include a friend list, interests, and tagged media.
• Personal Characteristics: Examples include sex, nationality, gender, date of birth, CV information, and academic qualifications.
• Location Data: Examples include GPS location and tracking data.
• Communications Data: Examples include instant messaging data, social media posts, and postal content.
• Images and Recordings: Examples include CCTV footage, photos, and videos.
• Views and Opinions: Examples include survey responses, testimonials, and non-political, religious, or philosophical opinions.
• Work-related Data: Examples include details of grievance, completed tasks, and disciplinary proceedings.
• Technical Identifiers: Examples include IP address, MAC address, username, and passwords.
• Aggregated Data: Examples include statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy policy.

This is just an overview; please see the next section for a more detailed description of what we use.

We use your personal data for the following purposes:

1. Service Delivery: To provide and manage our services, including program matching, application processing, and visa support.
2. Communication: To communicate with you regarding your applications, services, and updates.
3. Marketing: To send you information about our services, promotions, and events.
4. Improvement of Services: To improve our website, services, and customer experience.
5. Legal Compliance: To comply with legal obligations and protect our rights.

We process your personal data based on the following legal grounds:

1. Consent: When you have given us explicit consent to process your data.
2. Contractual Necessity: To fulfil our contract with you or take steps at your request before entering into a contract.
3. Legal Obligation: To comply with legal obligations.
4. Legitimate Interests: For our legitimate business interests, such as improving our services, unless overridden by your interests or fundamental rights.

We may share your personal data with:

1. Recruitment Partners and Counsellors: To facilitate the application and admission process.
2. Educational Institutions: To process your applications and enrolment.
3. Service Providers: Who perform services on our behalf, such as payment processing and data analysis.
4. Legal Authorities: When required by law or to protect our legal rights.
5. Other Clients and Partners:
   • Students/Direct Clients: To provide tailored educational and career services.
   • Partner Institutions: To help institutions find suitable students and streamline admissions.
   • Agents: To enable agents to assist students in their application processes.
   • Service Providers (Accommodation, Travel, etc.): Coordinate additional services necessary for the international student journey.

Some of our external third parties are based outside the UK and EEA, so their processing of your personal data will involve a transfer of data outside the UK and EEA. Whenever we transfer your personal data out of the UK and EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• The country to which personal data is being transferred has been deemed to provide an adequate level of protection for personal data by the European Commission or
• We use specific contracts approved by the European Commission which give personal data the same protection it has in the UK and Europe.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Where you have chosen a password that enables you to access certain parts of our applications, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation regarding our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Your personal data is not used in any automated decision-making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

You have the right to:

1. Request Access: To your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request Correction: Of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. However, we may need to verify the accuracy of the new data you provide to us.
3. Request Erasure: Of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be noted to you, if applicable, at the time of your request.
4. Object to Processing: Of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms.
5. Request Restriction of Processing: This is for legitimate grounds to process your information, which overrides your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
   • If you want us to establish the data's accuracy.
   • Where our use of the data is unlawful, but you do not want us to erase it.
   • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
   • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

1. Request the Transfer: Of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
2. Withdraw Consent: At any time we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may be unable to provide you with certain products or services. We will advise you if this is the case at the time you withdraw your consent.
3. Make a Complaint: You have the right to complain at any time to the relevant regulator.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure ensures that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information concerning your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

This website may include links to third-party websites, plug-ins, and applications. Clicking or enabling those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We may update this Policy from time to time. The revised Policy will be posted on our website with the effective date. Your continued use of our services and website after the effective date constitutes your acceptance of the updated Policy.